Terms and Conditions

TERMS & CONDITIONS

Last Updated: June 2026

1. Introduction

Welcome to Hoor Beaute.

These Terms and Conditions govern your access to and use of the Hoor Beaute website, products, services, and any related platforms operated by us. By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you should discontinue the use of our website and services immediately.

2. Communications

By using our website or subscribing to our services, you agree to receive transactional emails, order updates, promotional offers, newsletters, and marketing communications from Hoor Beaute.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our customer support team.

3. Pricing and Product Information

All prices displayed on our website are listed in the applicable currency and include taxes where required by law unless otherwise stated.

Shipping charges are calculated separately during checkout and may vary depending on the destination and order value.

While we make every effort to ensure pricing accuracy, Hoor Beaute reserves the right to correct pricing errors, update product information, or cancel orders affected by technical or pricing inaccuracies.

4. Product Availability

All products are subject to stock availability.

We cannot guarantee that every item displayed on the website will always be available for immediate shipment. In the event that a product becomes unavailable after an order has been placed, we will contact the customer to offer an alternative product, partial shipment, store credit, or a refund where applicable.

5. Shipping and Delivery

Domestic Delivery

Orders are processed within our standard business hours and are usually prepared for dispatch within one business day, subject to stock availability.

Delivery times may vary depending on the customer's location and external factors beyond our control.

International & GCC Shipping

International shipping fees are calculated during checkout.

Customers are solely responsible for any customs duties, import taxes, clearance charges, or other fees imposed by their country of destination.

These charges are not included in the purchase price or shipping fee unless explicitly stated.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Additional shipping fees, delays, or returned shipments resulting from incorrect addresses or incomplete information may be charged to the customer.

6. Payment Methods

Hoor Beaute may offer one or more of the following payment options:

  • Online Card Payment

  • Cash on Delivery (where available)

  • Card on Delivery (where available)

  • Digital Payment Links

Orders will only be processed once payment authorization has been successfully completed.

We reserve the right to cancel any order suspected of fraud, abuse, pricing manipulation, or unauthorized transactions.

7. Promotions and Discounts

Promotional campaigns, discount codes, loyalty rewards, and special offers are subject to separate terms and conditions.

Hoor Beaute reserves the right to modify, suspend, or terminate any promotion without prior notice.

Promotions cannot be exchanged for cash unless required by law.

8. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped or delivered, cancellation requests may no longer be accepted.

Hoor Beaute reserves the right to cancel any order due to stock shortages, payment verification issues, pricing errors, or suspected fraudulent activity.

9. Returns and Exchanges

Eligibility

Products may be eligible for return or exchange within seven (7) days of receipt provided that:

  • The product remains unopened and unused.

  • The original packaging and seals remain intact.

  • Proof of purchase is provided.

  • The product is returned in its original condition.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened:

  • Cosmetics

  • Makeup products

  • Skincare products

  • Personal care products

  • Beauty accessories intended for personal use

Products purchased during clearance sales, special promotions, or final-sale campaigns may not be eligible for return unless defective.

Defective or Incorrect Items

If a customer receives a defective, damaged, or incorrect product, Hoor Beaute must be notified within forty-eight (48) hours of delivery.

Upon verification, we may offer a replacement, store credit, or refund at our sole discretion.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider and banking institution.

10. International Return Policy

Customers returning international orders may be responsible for all return shipping costs, customs charges, and import-related expenses.

If an international shipment is returned because:

  • Import duties were not paid,

  • Required customs documents were not provided,

  • The address was incorrect,

  • The shipment was refused or unclaimed,

the customer may be charged both the outbound and return shipping costs.

11. User Conduct

Users agree not to:

  • Violate any applicable laws or regulations.

  • Use the website for fraudulent or unlawful activities.

  • Upload harmful software, viruses, or malicious code.

  • Attempt unauthorized access to website systems.

  • Interfere with website functionality or security.

  • Impersonate another individual or entity.

Violation of these terms may result in account suspension, order cancellation, or legal action where appropriate.

12. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials.

Any activity conducted through a customer's account shall be deemed the responsibility of the account holder.

Hoor Beaute reserves the right to suspend or terminate accounts that violate these Terms.

13. Medical Disclaimer

Products sold by Hoor Beaute are intended for cosmetic and personal care purposes only.

Information provided on our website does not constitute medical advice and should not be relied upon as a substitute for professional healthcare consultation.

Individual results may vary depending on skin type, allergies, sensitivities, and other personal factors.

Customers are encouraged to consult a qualified healthcare professional before using any product if they have medical concerns or known sensitivities.

14. Intellectual Property

All content available on the Hoor Beaute website, including text, graphics, logos, images, product descriptions, and website design, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

Where third-party brand images are used, ownership remains with the respective trademark or copyright holders.

15. Disclaimer of Warranties

All products and services are provided on an "as available" and "as is" basis.

Hoor Beaute makes no guarantees regarding uninterrupted website access, error-free operation, or the suitability of products for individual purposes.

To the maximum extent permitted by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, Hoor Beaute shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products, website, or services.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the State of Qatar.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

18. Changes to These Terms

Hoor Beaute reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice.

The latest version will always be available on our website and will become effective immediately upon publication.

19. Contact Information

For questions, support requests, complaints, or feedback, please contact:

Hoor Beaute

Customer Support: support@hoorbeaute.com

Whatsapp or call : 55380726

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.